![]() The partnership and communication between the two of them was extraordinary and ensured the project got done efficiently. From start to finish everything was EXCEPTIONAL! And when recommending a contractor, Miro, he was spot on. He was extremely knowledgeable and patient. When finally stumbling on Cabinets Direct specifically designer/salesman Frank Morales (Cabinets Direct, Livingston), I felt comfortable and ready to start the project. various contractors and cabinet locations, none of which matched my price range and comfort level. I inquired and received numerous quotes from. Like many who redo their kitchen, I was unsure of even where to start. I still like the style and color, but who knows the durability. The wrong pantry has a strong solvent odor so I have to keep the door closed. The frame and everything else are powered boards with a thin veneer. By the way, the quality is disappointing as well. It is just an poorly managed manufacturer. So the ocean freight has no impact on it at all. None of my friends believed I placed the order in July, and I chose Urban Effects because its plant is in Canada, not in China. I doubt I would have a kitchen for Christmas either. She asked me to go back to my designer and ask my designer to contact Urban Effects again, while knowing my designer took two days off. It appears the customer service didn't check the list before they made the statement that my order has been completed, because she admitted she didn't know. Cabinet Direct customer service took two days and emailed me the list finally on Dec 3rd, but I found again, one cabinet is missing. This time I wouldn't trust any of them so I requested a packing slip. She told me all backordered items had been completed except the wrong pantry that will take time to be made, and no one knows when it will be done. She was very helpful and got me an earlier delivery date for December 4th (tomorrow). So I had to ask my designer to help again. The warehouse is only 5 miles from my home! And that means I would have no kitchen for Christmas as well, because the counter top can't be ordered until all cabinets are installed. After Thanksgiving, Urban Effects arranged a 2nd delivery, but their warehouse told me to wait for 2 weeks for a delivery which would be mid of December. She was very kind and contacted Urban Effects manager right away. ![]() In November, when my contractor began the installation and found out many cabinets were missing, and one pantry was totally wrong (it was another customer's order, and it came with a damaged corner.) My designer at Cabinet Direct was surprised as no one told her either there were backordered items. ![]() The store and the driver told me my order was completed. The lead time was communicated as 10-12 weeks. I ordered Urban Effects Cabinets and made a full payment in July. Today is December 3rd 2021 and I only got partial delivery. want to wait for 5 months and have no problem to manage the logistic details, go ahead. It's pleasant to work with the cabinet designer.
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